Help & FAQ

Need Help?

Having issues placing an order?
If you are having issues placing an order, you may send us an email at info@goldengiftbasket.ca or you can chat us live, just click the chat icon at your lower right corner of this page and our customer service team will be happy to assist you.

Can I cancel my order?
Cancellation of the order is subject to terms and conditions. Please take time to read the Cancellation policy.

Can I return my order?
Unfortunately, we do not accept any returns specially on  food products for health, safety & security reasons.

How can I track my order?
Once your basket is ready for delivery, We will provide tracking # of your order.

 

Delivery
Our delivery is only within the City of Toronto and Greater Toronto Area (GTA).

How much is the delivery fee?
For orders below $100 before tax, a $15 delivery fee will apply to your order per basket per location. FREE Delivery for orders above $100 before tax per basket per location.

Rush Delivery (Toronto Area Only)

How much is Rush Delivery?
5hrs Rush Same Day Delivery, a fee of $40 will apply.
Next Day Morning Rush Delivery, a fee of $35 will apply.